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aplicanti
Social Media Marketing & Community Manager
la CallPoint New Europe in BUCURESTI
IDEAL CANDIDATE:
Bachelor’s degree in Marketing, Communications, PR, Journalism;
3+ years of relevant experience in the field of internet have already been independently managing communication projects, as well as staff
Agency setting experience, preferably consulting international clients will be a plus
In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, Digg, Youtube, Twitter, Flickr etc.) and how they can be deployed in different scenarios
Sound knowledge of principles of Internet Marketing, SEO
Strong project management / organizational skills
Ability to effectively communicate information and ideas in written and verbal format, and build and maintain client relationships
Team player, with the confidence to take the lead and guide other departments when necessary
Good technical understanding and can pick up new tools quickly
Strong analytical skills
RESPONSABILITIES:
As a Social Media Marketing & Community Manager, you will have a broad role focused on all aspects of the launch of a new service and its operations in CallPoint.
As the “expert” of Social Media at CallPoint, you will support the sales team in the selling process of this new service. You will contribute to the recruitment of your teams –made of Social Media and Community Management Specialists; you will train them and manage them on a daily basis. In addition, as an Account Manager, you will be the main point of contact for the clients we will be serving.
On a day-to-day basis, you and your team will act on our client’s behalf in the social media world, driving online word of mouth, as a trusted liaison between their brands and internet users. As such intermediary, your team is the spokesperson of our clients’ brands online. The clients you will serve are Global Fortune 500 companies and enterprises recognized for their industry leadership aiming to build, grow and manage communities around their brand, cause or specific campaign.
You will also track and advocate the mentions which are made about the brand, within the brand’s social media cloud (fan pages, groups) as well as outside of these networks through a dedicated monitoring and engagement platform. Your team will collect information about the competition and the industry for business intelligence purposes.
Provide knowledge support to solution design team in the process of promoting Social Media Monitoring service to prospective customers and determination of details on Social Media Monitoring projects;
Manage activities related to social media campaigns and day-to-day activities for clients. Duties include online advocacy, writing editorial, community-outreach efforts, promotions, etc.
Serve as a single-point of contact for clients, responsible for supervision of campaigns and projects, quality management and strategic counsel on a daily basis;
Report and analyse online activities, share of voice, sentiment, demographics of clients’ brand community according to projects’ timeframes and KPIs set;
Management of the recruitment and promotion processes for Social Media Monitoring teams;
If necessary transfer the information to the appropriate departments so that they can respond accordingly to bugs, new ideas for product development, specific marketing tool effectiveness, FAQs, user generated content;
Escalate issues, observations, opportunities, and insights to the executive team in a proactive positive way;
Keep up-to-date with social media trends and industry best practices.
THE COMPANY:
CallPoint New Europe is a multilingual contact center and BPO provider, delivering high quality services since 2004. The company has 1000 positions over three delivery centers: Sofia and Plovdiv (Bulgaria) and Bucharest (Romania).
CallPoint is currently serving 35 European and North-American leading multinationals, in 20 languages, primarily in English, German, French, Italian, Spanish and all Eastern European languages.
CallPoint is ISO 9001:2008 and ISO 27001:2005 certified and PCI DSS Compliant Service Provider. The group delivery centers are highly secured; all based in A-class business parks; and equipped with the latest contact center technologies.
CallPoint is privately held, supported by the EBRD (European Bank for Reconstruction and Development).
Bachelor’s degree in Marketing, Communications, PR, Journalism;
3+ years of relevant experience in the field of internet have already been independently managing communication projects, as well as staff
Agency setting experience, preferably consulting international clients will be a plus
In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, Digg, Youtube, Twitter, Flickr etc.) and how they can be deployed in different scenarios
Sound knowledge of principles of Internet Marketing, SEO
Strong project management / organizational skills
Ability to effectively communicate information and ideas in written and verbal format, and build and maintain client relationships
Team player, with the confidence to take the lead and guide other departments when necessary
Good technical understanding and can pick up new tools quickly
Strong analytical skills
RESPONSABILITIES:
As a Social Media Marketing & Community Manager, you will have a broad role focused on all aspects of the launch of a new service and its operations in CallPoint.
As the “expert” of Social Media at CallPoint, you will support the sales team in the selling process of this new service. You will contribute to the recruitment of your teams –made of Social Media and Community Management Specialists; you will train them and manage them on a daily basis. In addition, as an Account Manager, you will be the main point of contact for the clients we will be serving.
On a day-to-day basis, you and your team will act on our client’s behalf in the social media world, driving online word of mouth, as a trusted liaison between their brands and internet users. As such intermediary, your team is the spokesperson of our clients’ brands online. The clients you will serve are Global Fortune 500 companies and enterprises recognized for their industry leadership aiming to build, grow and manage communities around their brand, cause or specific campaign.
You will also track and advocate the mentions which are made about the brand, within the brand’s social media cloud (fan pages, groups) as well as outside of these networks through a dedicated monitoring and engagement platform. Your team will collect information about the competition and the industry for business intelligence purposes.
Provide knowledge support to solution design team in the process of promoting Social Media Monitoring service to prospective customers and determination of details on Social Media Monitoring projects;
Manage activities related to social media campaigns and day-to-day activities for clients. Duties include online advocacy, writing editorial, community-outreach efforts, promotions, etc.
Serve as a single-point of contact for clients, responsible for supervision of campaigns and projects, quality management and strategic counsel on a daily basis;
Report and analyse online activities, share of voice, sentiment, demographics of clients’ brand community according to projects’ timeframes and KPIs set;
Management of the recruitment and promotion processes for Social Media Monitoring teams;
If necessary transfer the information to the appropriate departments so that they can respond accordingly to bugs, new ideas for product development, specific marketing tool effectiveness, FAQs, user generated content;
Escalate issues, observations, opportunities, and insights to the executive team in a proactive positive way;
Keep up-to-date with social media trends and industry best practices.
THE COMPANY:
CallPoint New Europe is a multilingual contact center and BPO provider, delivering high quality services since 2004. The company has 1000 positions over three delivery centers: Sofia and Plovdiv (Bulgaria) and Bucharest (Romania).
CallPoint is currently serving 35 European and North-American leading multinationals, in 20 languages, primarily in English, German, French, Italian, Spanish and all Eastern European languages.
CallPoint is ISO 9001:2008 and ISO 27001:2005 certified and PCI DSS Compliant Service Provider. The group delivery centers are highly secured; all based in A-class business parks; and equipped with the latest contact center technologies.
CallPoint is privately held, supported by the EBRD (European Bank for Reconstruction and Development).
Absolventi vizati
Universitatea Politehnica din Bucuresti
Facultatea de Automatica si CalculatoareFacultatea de Chimie Aplicata si Stiinta Materialelor
Facultatea de Electronica, Telecomunicatii si Tehnologia Informatiei
Facultatea de Energetica
Facultatea de Ingineria si Managementul Sistemelor Tehnologice
Facultatea de Ingineria Sistemelor Biotehnice
Facultatea de Inginerie Aerospatiala
Facultatea de Inginerie cu predare in limbi straine
Facultatea de Inginerie Electrica
Facultatea de Inginerie Mecanica si Mecatronica
Facultatea de Stiinta si Ingineria Materialelor
Facultatea de Stiinte Aplicate
Facultatea de Transporturi din Bucuresti
ASE din Bucuresti
Facultatea de Administrarea AfacerilorFacultatea de Cibernetica, Statistica si Informatica Economica
Facultatea de Contabilitate si Informatica de Gestiune
Facultatea de Comert
Facultatea de Economie Generala
Facultatea de Economie Agroalimentara si a Mediului
Facultatea de Finante, Asigurari, Banci si Burse de Valori
Facultatea de Management
Facultatea de Marketing
Facultatea de Relatii Economice Internationale
Colegiul Universitar Economic Bucuresti
SNSPA din Bucuresti
Facultatea de Administratie PublicaFacultatea de Stiinte Politice
Facultatea de Comunicare si Relatii Publice
Facultatea de Administratie Publica Invatamant la Distanta
Facultatea de Stiinte Politice Invatamant la Distanta
Facultatea de Comunicare si Relatii Publice Invatamant la Distanta
Universitatea Transilvania din Brasov
Colegiul universitar de pedagogie si filologieColegiul universitar medical
Colegiul universitar forestier, economic si de informatica
Colegiul universitar tehnic
Facultatea de psihologie si stiintele educatiei
Facultatea de constructii
Facultatea de litere
Facultatea de educatie fizica si sport
Facultatea de drept si sociologie
Facultatea de medicina
Facultatea de muzica
Facultatea de matematica - informatica
Facultatea de stiinte economice
Facultatea de industria lemnului
Facultatea de silvicultura si exploatari forestiere
Facultatea de inginerie electrica si stiinta calculatoarelor
Facultatea de stiinta si ingineria materialelor
Facultatea de inginerie tehnologica
Facultatea de inginerie mecanica
Universitatea Babes - Bolyai din Cluj Napoca
Facultatea de Teologie ReformataFacultatea de Teologie Romano-Catolica
Facultatea de Teologie Greco-Catolica
Facultatea de Teologie Ortodoxa
Facultatea de Business
Facultatea de Sociologie si Asistenta Sociala
Facultatea de Studii Europene
Facultatea de Educatie Fizica si Sport
Facultatea de Stiinte Economice si Gestiunea Afacerilor
Facultatea de Drept
Facultatea de Teatru si Televiziune
Facultatea de Litere
Facultatea de Stiinte Politice, Administrative si ale Comunicarii
Facultatea de Psihologie si Stiinte ale Educatiei
Facultatea de Istorie si Filosofie
Facultatea de Stiinta Mediului
Facultatea de Geografie
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Facultatea de Chimie si Inginerie Chimica
Facultatea de Fizica
Facultatea de Matematica si Informatica
Universitatea din Craiova
Centrul Universitar Drobeta Turnu SeverinFacultatea de Ingineria si Managementul Sistemelor Tehnologice Severin
Facultatea de Chimie
Facultatea de Educatie Fizica si Sport
Facultatea de Horticultura
Facultatea de Agricultura
Facultatea de Mecanica
Facultatea de Automatica, Calculatoare, Electronica
Facultatea de Electromecanica
Facultatea de Electrotehnica
Facultatea de Istorie, Filosofie, Geografie
Facultatea de Teologie Ortodoxa
Facultatea de Drept si Stiinte administrative “NICOLAE TITULESCU”
Facultatea de Economie si Administrarea Afacerilor
Facultatea de Fizica
Facultatea de Matematica - Informatica
Facultatea de Litere
Universitatea Politehnica din Timisoara
Departamentul de Comunicare si Limbi StraineFacultatea de Inginerie din Hunedoara
Facultatea de Mecanica
Facultatea de Management in Productie si Transporturi
Facultatea de Hidrotehnica
Facultatea de Arhitectura
Facultatea de Constructii
Facultatea de Chimie Industriala si Ingineria Mediului
Facultatea de Electrotehnica si Electroenergetica
Facultatea de Electronica si Telecomunicatii
Facultatea de Automatica si Calculatoare
Universitatea de Vest din Timisoara
Facultatea de Stiinte Politice, Filosofie si Stiinte ale ComunicariiFacultatea de Educatie Fizica si Sport
Facultatea de Muzica
Facultatea de Arte Plastice
Facultatea de Drept
Facultatea de Stiinte Economice
Facultatea de Sociologie si Psihologie
Facultatea de Litere, Istorie si Teologie
Facultatea de Chimie - Biologie - Geografie
Facultatea de Fizica
Facultatea de Matematica si Informatica
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Publicat la 14-11-2011
Vizite : 484 ori
Vizite : 484 ori
